Your purchases come from all over the world. Because of this, they may depart from various locations and/or arrive to you in multiple packages, even though only one delivery fee is charged per order. Delivery times may vary. Estimated delivery times are listed for each product on the sale page, and can be found in your Order Update emails.
Tracking & Notifications
We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on your Order History page.
NBI can ship to any street address in the United States, including Alaska and Hawaii. We will ship your order via UPS, USPS, FedEx, or our White Glove delivery service. We do not ship to PO Boxes, APO addresses, or any of the US Territories such as Puerto Rico. We are now also able to ship to Canada!
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
Certain light weight, high value items may qualify for discounted shipping rates. Standard shipping rates do not apply to Discounted Shipping products. Instead, a per item rate will be listed for the product.
Short Shipments happen when we receive fewer items than were sold in the brand’s sale. If your order was affected, NBI will email you within a few days